Your privacy is important to us. This policy explains how 365 Experts Courier collects, uses, discloses, and protects your personal information in compliance with GDPR, CCPA, and other privacy regulations.
365 Experts Courier Service Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
This Privacy Policy applies to information we collect:
We collect several types of information from and about users of our Services, including:
When you create an account, use our services, or contact us, you may provide:
When you interact with our Services, we automatically collect:
We may receive information about you from:
We use the information we collect for various business purposes, including:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our Services | Contractual necessity |
| Process and fulfill shipments | Contractual necessity |
| Process payments and prevent fraud | Contractual necessity, legitimate interest |
| Send service-related communications | Contractual necessity, legitimate interest |
| Respond to customer service requests | Contractual necessity, legitimate interest |
| Improve and personalize our Services | Legitimate interest |
| Send marketing communications (with consent) | Consent |
| Comply with legal obligations | Legal obligation |
We may use your information to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may share your information in the following circumstances:
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may disclose your personal information for any other purpose with your consent.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
You can help protect your information by:
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The criteria we use to determine retention periods include:
When we no longer need to retain your information, we will securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information:
You have the right to request copies of your personal information.
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
You have the right to request that we erase your personal information, under certain conditions.
You have the right to request that we restrict the processing of your personal information, under certain conditions.
You have the right to object to our processing of your personal information, under certain conditions.
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing your request, which may require you to provide additional information.
We will respond to your request within 30 days, though in some cases it may take longer. If we need more time, we will notify you of the reason and extension period.
We use cookies and similar tracking technologies to track activity on our Services and store certain information.
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal information, to the United Kingdom and process it there.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing appropriate safeguards for international data transfers, such as Standard Contractual Clauses or other approved mechanisms.
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
If you have any questions about this Privacy Policy, please contact us:
Data Protection Officer
365 Experts Courier Service Ltd.
Flat 2, Bank Chambers
36-38 High Street, Northwich, CW9 5BE
United Kingdom
+44 123 456 7890 (Monday-Friday, 9:00 AM - 5:00 PM GMT)
Our Data Protection Officer (DPO) oversees compliance with this Privacy Policy and data protection laws. You can contact our DPO directly at dpo@365expertscourier.com.
If you have questions about how we handle your personal information or want to exercise your privacy rights, our dedicated privacy team is here to help.