Introduction
At 365 Experts Courier Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information
- Name, address, and contact details (email, phone number)
- Date of birth (for identity verification when required)
- Payment information (processed securely through our payment providers)
Service-Related Information
- Shipment details (sender/recipient information, package contents)
- Delivery instructions and preferences
- Tracking and delivery confirmation data
Technical Data
- IP address, browser type, and device information
- Website usage data through cookies and analytics
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our courier services
- To process transactions and send service-related communications
- To track shipments and provide delivery updates
- To improve our services, website, and customer experience
- To comply with legal obligations and prevent fraud
- To communicate with you about promotions or service updates (with your consent)
Data Sharing and Disclosure
We may share your personal information with:
- Our delivery personnel and service providers to fulfill deliveries
- Payment processors to complete transactions
- Government authorities when required by law
- Third-party service providers who assist with our operations (under strict confidentiality agreements)
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Secure servers and encrypted data transmission
- Access controls and staff training
- Regular security assessments
Despite these measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict processing of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, please contact us using the details below.
Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences and login information
- Analyze website traffic and usage patterns
- Improve our services and user experience
You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy periodically. The current version will always be available on our website with the effective date. Significant changes will be communicated to our customers.
Contact Us
If you have any questions about this Privacy Policy or your personal data:
Email: privacy@365expertscourier.com
Postal Address: Data Protection Officer, 365 Experts Courier Service, Flat 2, Bank Chambers, 36-38 High Street, Northwich, CW9 5BE, United Kingdom
Last Updated: January 2023