Please read these terms carefully before using our shipping services, website, or mobile applications. These terms constitute a legally binding agreement between you and 365 Experts Courier.
By accessing or using the services provided by 365 Experts Courier Service Ltd. ("we," "us," or "our"), including but not limited to our website, mobile applications, and shipping services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our Services.
You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.
When you create an account, place an order, or use our Services, you agree to these Terms electronically. You also agree that we may send you important notices electronically, including notices about changes to these Terms.
These Terms contain important information about your legal rights, remedies, and obligations. Please read them carefully. If you have any questions, contact us before using our Services.
In these Terms, the following definitions apply:
| Term | Definition |
|---|---|
| Services | All shipping, logistics, tracking, and related services provided by 365 Experts Courier |
| Shipper | The person or entity that tenders a shipment to us for transportation |
| Consignee | The person or entity to whom a shipment is addressed |
| Shipment | One or more packages traveling under a single waybill or tracking number |
| Declared Value | The value of the contents of a shipment as declared by the shipper |
| Prohibited Items | Items that may not be shipped using our Services |
| Waybill | The shipping document that serves as a contract of carriage |
365 Experts Courier provides a range of shipping and logistics services, including but not limited to:
Our Services are subject to availability and may vary by location. We reserve the right to modify, suspend, or discontinue any Service at any time without prior notice.
To use certain features of our Services, you may need to create an account. You agree to:
We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms or any applicable laws, or if your use of our Services poses a risk to us, other users, or third parties.
If you register an account on behalf of a business, you represent that you have the authority to bind that business to these Terms. The business will be responsible for all activities under the account.
When you use our shipping services, you agree to the following terms:
You are responsible for proper packaging of your shipments. Packages must be:
We will make up to three delivery attempts on consecutive business days. If delivery cannot be completed after three attempts:
If a shipment address is incorrect or incomplete, we may:
The following items may not be shipped using our Services:
If you ship prohibited items, we may:
You agree to pay all charges associated with your use of our Services:
Our prices are based on:
We accept the following payment methods:
If you believe you have been billed incorrectly, you must notify us within 30 days of the billing date. We will investigate and, if appropriate, issue a credit to your account.
Our liability for loss or damage to shipments is limited as follows:
For shipments without declared value or additional insurance:
You may increase our liability by:
We are not liable for:
If your shipment is lost or damaged, you must follow our claims process:
To file a claim for lost or damaged shipments:
We will:
If you disagree with our claim decision, you may appeal in writing within 30 days of our decision. We will review the appeal and provide a final decision within 30 business days.
All content included in or made available through our Services, such as text, graphics, logos, images, and software, is the property of 365 Experts Courier or its content suppliers and protected by copyright laws.
You may not:
By submitting content to us (such as reviews, feedback, or suggestions), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display that content in connection with our Services.
You may stop using our Services at any time. If you have an account, you may close it by contacting customer service.
We may suspend or terminate your access to our Services if:
Upon termination:
Before filing a claim against us, you agree to try to resolve the dispute informally by contacting our customer service department. We will try to resolve the dispute within 60 days.
If we cannot resolve the dispute informally, you and 365 Experts Courier agree to resolve any claims relating to these Terms or our Services through final and binding arbitration, except as set forth below.
The following claims are not subject to arbitration:
You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action.
These Terms and any dispute arising from them will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising from these Terms or your use of our Services will be brought exclusively in the courts located in London, England, and you consent to the personal jurisdiction of such courts.
If you are accessing our Services from outside the United Kingdom, you are responsible for compliance with local laws. Our Services may not be appropriate or available for use in some jurisdictions.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email, through our Services, or by posting a notice on our website.
By continuing to use our Services after changes become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using our Services.
Previous versions of these Terms will be archived and available upon request. The "Last Updated" date at the top of these Terms indicates when they were last revised.
For questions about these Terms or our Services, please contact us:
By Email: legal@365expertscourier.com
By Postal Mail:
365 Experts Courier Service Ltd.
Legal Department
Flat 2, Bank Chambers
36-38 High Street, Northwich
CW9 5BE, United Kingdom
By Phone: +44 123 456 7891 (Monday-Friday, 9:00 AM - 5:00 PM GMT)
Formal legal notices must be sent to our legal department at the postal address above. Notices sent by email may not be considered formal legal notices unless confirmed by postal mail.
If you have questions about these Terms and Conditions or need clarification on any section, our legal team is available to assist you.