File a Claim for Damaged or Lost Shipment
At 365 Experts Courier Service, we take great care in handling your shipments. However, if your package has been lost or damaged during transit, we're here to help you through the claims process.
How to File a Claim:
Report the Issue
Contact our customer service team immediately to report the issue. Claims must be filed within 14 days of delivery (or expected delivery date for lost items).
Gather Documentation
Prepare all necessary documentation including proof of value, proof of damage (photos), original packaging, and your shipping receipt.
Complete Claim Form
Fill out our online claim form below with all required information. Incomplete forms may delay processing.
Review Process
Our claims team will review your submission within 5-7 business days. We may contact you for additional information.
Resolution
Once approved, claims are typically settled within 14 business days via your preferred payment method.
Claim Submission Form
Claims Policy Information
Our liability is limited to the actual value of the goods or the declared value (whichever is lower), up to a maximum of £1,000 per shipment unless additional insurance was purchased.
Claims will not be processed for:
- Consequential damages or lost profits
- Items improperly packaged by the shipper
- Perishable items without proper documentation
- Items prohibited by our terms of service
For complete details, please review our Terms and Conditions.