Frequently Asked Questions

We offer a range of shipping services including same-day delivery, next-day delivery, standard shipping (2-3 business days), economy shipping (3-5 business days), and freight services for larger items. We also provide specialized services like temperature-controlled shipping and white-glove delivery.

Our shipping rates vary based on package size, weight, destination, and service level. You can get an instant quote using our online calculator on the Get a Quote page. For business customers, we offer volume discounts and customized pricing plans.

Yes, we ship to over 200 countries worldwide. Our international services include express (1-3 business days), standard (3-7 business days), and economy (7-14 business days) options. We handle all customs documentation and clearance procedures.

You can track your shipment in three ways: 1) Use our online tracking tool by entering your tracking number, 2) Use our mobile app, or 3) Call our customer service team. Once your package is shipped, you'll receive a tracking number via email or SMS.

If no one is available to receive the package, our courier will attempt delivery two more times on consecutive business days. After three attempts, the package will be held at our nearest facility for 5 business days before being returned to the sender. You can also authorize a safe drop location or reschedule delivery through your tracking page.

Address changes are possible for an additional fee, depending on how far along in the delivery process your package is. Please contact our customer service team immediately if you need to change the delivery address. Changes cannot be made once the package is out for final delivery.

All packages should be securely packed in a sturdy box with adequate cushioning material. Fragile items require at least 2 inches of cushioning on all sides. Use strong packing tape to seal all seams. For liquids, ensure they're in leak-proof containers with absorbent material. We offer packaging supplies at all our locations if needed.

Prohibited items include hazardous materials (flammables, explosives, etc.), illegal substances, perishable food without proper packaging, live animals (except by special arrangement), currency, and certain restricted items that vary by destination country. A complete list is available on our Prohibited Items page.

Yes, all our locations offer professional packaging services for an additional fee. Our trained staff will properly pack your items using appropriate materials to ensure safe transit. We also sell packing supplies if you prefer to pack items yourself.

You can create an account on our website by clicking "Sign Up" in the top navigation or through our mobile app. You'll need to provide your name, email address, phone number, and create a password. Business accounts require additional verification.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers. Business customers can also set up invoicing with net-30 terms after credit approval.

Yes, a digital receipt is automatically emailed to you when you create a shipment. You can also access all your shipping receipts at any time by logging into your account. If you need a physical receipt, please request one at the time of drop-off.